Shipping Area
We currently ship exclusively within the United Kingdom.

Shipping Time
The estimated delivery time for orders is 7–10 business days. Please note that this includes shipping only and does not account for the time required to process your order.

Processing Time
All orders are processed within 1–3 business days. Once your order has been processed, it will be handed over to the shipping partner, and you will receive a notification with a tracking number.

Shipping Costs

• Free standard shipping is available for orders over £37.99.
• For orders below this amount, the shipping fee will be calculated and displayed at checkout.
• All prices include taxes and fees; there are no hidden or additional charges for shipping.

Tracking Information
Once your order has been dispatched, you will receive an email containing the tracking number. This will allow you to monitor your package as it makes its way to you.

Address Changes
Once your order has been placed, address modifications are not guaranteed. If you need to request a change, please email us immediately at smartcharm@symails.com, and we will do our best to assist you.

Damaged, Lost, or Missing Orders
If your order is lost or arrives damaged, please contact us at smartcharm@symails.com so we can investigate and resolve the issue promptly.

Returns and Exchanges
For details about returns and exchanges, please refer to our [Returns Policy]. Should you need further assistance, feel free to reach out to us at smartcharm@symails.com.

If you have any additional questions about shipping, please contact us at smartcharm@symails.com.